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US Street [Address] API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
International Street [Address] API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
US [Address] Autocomplete Pro API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
International [Address] Autocomplete API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
US Enrichment API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
US Extract API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
US Reverse Geo API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
US ZIP Code API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
US South 1 Operational
Download API Operational
US East 1 Operational
US West 1 Operational
US South 1 Operational
Forward Proxy API Operational
US East 1 Operational
US West 1 Operational
US Central 1 Operational
Account Management Portal Operational
Public Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US Street [Address] API: Slowest Single Lookup Processing Latency (default SLA: 500ms application process latency) ?
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International Street [Address] API: Slowest Single Lookup Processing Latency (default SLA: 1000ms application process latency)
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US [Address] Autocomplete Pro API: Slowest Single Lookup Processing Latency (default SLA: 100ms application process latency)
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International [Address] Autocomplete API: Slowest Single Lookup Processing Latency
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US Enrichment API: Slowest Single Lookup Processing Latency
Fetching
US Extract API: Slowest Single Lookup Processing Latency (default SLA: 2000ms application process latency)
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US Reverse Geocoding API: Slowest Single Lookup Processing Latency (default SLA: 200ms application process latency)
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US ZIP Code API: Slowest Single Lookup Processing Latency (default SLA: 250ms application process latency)
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Apr 27, 2026

No incidents reported today.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
API Certificate Chain Updated — Older Runtimes May Need Trust Store Update
Resolved - At 00:00 UTC on April 17, A scheduled certificate renewal updated the CA chain served by api.smartystreets.com. The change was made without advance notice to integrators, and the new chain is anchored by Sectigo roots (USERTrust ECC Certification Authority and USERTrust RSA Certification Authority) that are not present in some older trust stores. Clients on current operating systems, browsers, and runtimes continue to work without change.

Connections may fail for systems that:
- Use a custom or pinned TLS trust bundle that does not include USERTrust ECC Certification Authority.
- Run Java 8 installations predating update 51 (mid-2015) or earlier Java versions — these do not ship USERTrust ECC Certification Authority in the default cacerts keystore.
- Run other environments with outdated trust stores, including older Android devices, legacy embedded and IoT hardware, and air-gapped systems.

To restore connectivity, affected systems should either update to a current runtime or add the Sectigo roots (USERTrust ECC Certification Authority and USERTrust RSA Certification Authority) to their trust store. Please reach out to support for assistance.
Apr 17, 01:00 UTC
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

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