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US Street Address API
Operational
us-east
Operational
us-central
Operational
us-west
Operational
International Street API
?
Operational
us-east
Operational
us-central
Operational
us-west
Operational
US ZIP Code API
Operational
us-east
Operational
us-central
Operational
us-west
Operational
US Autocomplete API
Operational
US Autocomplete Pro API
Operational
US Extract API
Operational
us-east
Operational
us-central
Operational
us-west
Operational
Account Management Portal
?
Operational
Public Website
Operational
Forward Proxy API
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
A new IP address was introduced into our infrastructure for one of our facilities and a previous IP address was phased out of use. Part of this process involved updating DNS records. All appropriate records were updated with the exception of several legacy hostnames, which were overlooked. This resulted in a few users seeing intermittent request failures when requests resolved to the previous IP address. This only affected one of our facilities. All other facilities maintained full accessibility. The aforementioned hostnames have now been updated.
Mar 21, 15:00 UTC
Resolved -
On April 17, 2023 the current certificate for *.api.smartystreets.com will expire. This certificate was issued by Sectigo (previously known as Comodo) and is chained to the root certificate "USERTrust RSA Certification Authority".
On March 21, 2023 at 12pm Eastern Time (approximately 2 weeks hence), we will begin the process of rotating out this soon-to-expire certificate with a newer certificate issued by a service chained to one of our trusted certificate authorities, as listed in our documentation [1]. Specifically, we intend to begin using certificates issued by various ACME-compliant certificate providers. In this case we will begin using certificates with the industry standard 90-day expiration from a company called ZeroSSL. These new certificates will continue to be chained to the same root CA as our soon-to-expire certificate issued by Sectigo.
Following this, on April 18, 2023 we will begin to introduce certificates issued by Let’s Encrypt (chained to “ISRG Root X1”) and Google (chained to various "GTS Root" certificates).
FAQ:
Q: Will I need to take any action? A: If you are "pinning" our certificate (meaning hard coding the certificate into your application, runtime (e.g. Java), or operating system "trust store"), yes. Please be aware that our certificates will now rotate on a much more frequent basis. In the past, the certificates were rotated yearly. Now they will be rotated at least every 60 days and often as frequently as every 30 days.
Further, if you are manually curating which root certificate authorities you allow into your trust store, you will need to ensure that those listed in our documentation [1] are added to your trust store.
Q: Why rotate the certificates so frequently? Isn’t that insecure? A: It is considered an industry best practice to rotate certificates as frequently as reasonably possible. Doing so actually increases security and drastically decreases the likelihood of private key exposure. All automated (ACME-based) certificate providers typically have certificates expire after 90 days. In fact, in 2020 Apple began to enforce a 397 day limit on all certificates meaning that those with an expiration longer than 1 year and 1 month would be considered invalid. In other words, certificates with longer expiration dates are now considered to be less secure than those with shorter expiration dates.
Q: What if I have more questions. A: Please reach out to our support team for further clarification if you have any questions on the matter.