All Systems Operational

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Uptime over the past 90 days. View historical uptime.
US Street Address API Operational
us-east Operational
us-central Operational
us-west Operational
International Street API ? Operational
us-east Operational
us-central Operational
us-west Operational
US ZIP Code API Operational
us-east Operational
us-central Operational
us-west Operational
US Autocomplete API Operational
US Autocomplete Pro API Operational
US Extract API Operational
us-east Operational
us-central Operational
us-west Operational
Account Management Portal ? Operational
Public Website Operational
Forward Proxy API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US Street Address API: Slowest Single Lookup Processing Latency (included in SLA) ?
Fetching
US Extract API: Slowest Single Lookup Processing Latency
Fetching
US ZIP Code API: Slowest Single Lookup Processing Latency
Fetching
US Autocomplete Pro API: Slowest Single Lookup Processing Latency
Fetching
International Street Address API: Slowest Single Lookup Processing Latency
Fetching
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023
DNS Update
Resolved - A new IP address was introduced into our infrastructure for one of our facilities and a previous IP address was phased out of use. Part of this process involved updating DNS records. All appropriate records were updated with the exception of several legacy hostnames, which were overlooked. This resulted in a few users seeing intermittent request failures when requests resolved to the previous IP address. This only affected one of our facilities. All other facilities maintained full accessibility. The aforementioned hostnames have now been updated.
Mar 21, 15:00 UTC
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Upcoming TLS Certificate Rotation
Resolved - On April 17, 2023 the current certificate for *.api.smartystreets.com will expire. This certificate was issued by Sectigo (previously known as Comodo) and is chained to the root certificate "USERTrust RSA Certification Authority".

On March 21, 2023 at 12pm Eastern Time (approximately 2 weeks hence), we will begin the process of rotating out this soon-to-expire certificate with a newer certificate issued by a service chained to one of our trusted certificate authorities, as listed in our documentation [1]. Specifically, we intend to begin using certificates issued by various ACME-compliant certificate providers. In this case we will begin using certificates with the industry standard 90-day expiration from a company called ZeroSSL. These new certificates will continue to be chained to the same root CA as our soon-to-expire certificate issued by Sectigo.

Following this, on April 18, 2023 we will begin to introduce certificates issued by Let’s Encrypt (chained to “ISRG Root X1”) and Google (chained to various "GTS Root" certificates).

FAQ:

Q: Will I need to take any action?
A: If you are "pinning" our certificate (meaning hard coding the certificate into your application, runtime (e.g. Java), or operating system "trust store"), yes. Please be aware that our certificates will now rotate on a much more frequent basis. In the past, the certificates were rotated yearly. Now they will be rotated at least every 60 days and often as frequently as every 30 days.

Further, if you are manually curating which root certificate authorities you allow into your trust store, you will need to ensure that those listed in our documentation [1] are added to your trust store.

Q: Why rotate the certificates so frequently? Isn’t that insecure?
A: It is considered an industry best practice to rotate certificates as frequently as reasonably possible. Doing so actually increases security and drastically decreases the likelihood of private key exposure. All automated (ACME-based) certificate providers typically have certificates expire after 90 days. In fact, in 2020 Apple began to enforce a 397 day limit on all certificates meaning that those with an expiration longer than 1 year and 1 month would be considered invalid. In other words, certificates with longer expiration dates are now considered to be less secure than those with shorter expiration dates.

Q: What if I have more questions.
A: Please reach out to our support team for further clarification if you have any questions on the matter.

References:
[1] https://www.smarty.com/docs/cloud/requirements#trusted-authorities
Mar 10, 17:40 UTC
Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

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