Intermittent legacy domain name configuration failure

Incident Report for Smarty

Resolved

A small number of customers were affected by a deployment to a single facility wherein the configuration did not contain all legacy domain names for various services.

For example, the official domain name for the US Street API service is:
https://us-street.api.smartystreets.com/

An older (legacy) domain name for the same service is:
https://api.smartystreets.com

Further, this same issue touches a handful of other services including:
us-extract.api.smartystreets.com (legacy: extract-beta.api.smartystreets.com)
us-autocomplete.api.smartystreets.com (legacy: autocomplete.api.smartystreets.com)

The issue was manifest from 9:00 AM Eastern Time until 10:15 AM Eastern Time, at which time the configuration was rolled back pending review. Further, various automated tools which conduct systems test are being updated to verify legacy domain name compatibility.

Posted Feb 07, 2020 - 16:16 UTC

This incident affected: US Street [Address] API (US West 1) and US Extract API (US Central 1).