US Extract API: Certain customers may have experienced connection issues…

Incident Report for Smarty

Resolved

Due to a recent security update in one of our data centers, several, of the many, instances of our US Extract API service started experiencing transient failures. This inconsistent misbehavior resulted in some requests returning 503 errors. On Tuesday 29 October 2019 we were able to identify the problem and implement a solution. After monitoring for more than 24 hours without further incident we feel confident that the solution was successful.

Posted 5 years ago. Oct 30, 2019 - 20:58 UTC

This incident affected: US Extract API (US East 1).