Website outage

Incident Report for Smarty

Resolved

This issue has been resolved.

Posted Mar 25, 2021 - 20:02 UTC

Update

All systems are operational. We are still monitoring.

Posted Mar 25, 2021 - 16:37 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 25, 2021 - 15:53 UTC

Monitoring

The problem is related to third-party DNS issues. We have implemented a temporary change which bypasses the failing DNS.

Posted Mar 25, 2021 - 15:51 UTC

Identified

Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

Posted Mar 25, 2021 - 15:12 UTC

This incident affected: Account Management Portal and Public Website.