Incident History

April 2025

No incidents reported for this month.

March 2025

Misbehaving servers resulted in some 503 responses
Around 19:10 UTC, increased traffic exposed resource limitations caused by a previously implemented algorithm update, leading to issues on several servers hosting some of our services (US Street API, US Extract API) in one of our data centers due to insufficient RAM. To ensure stability and service reliability, the affected servers have been decommissioned and replaced with upgraded hardware.
Mar 18, 20:01 - 20:01 UTC

February 2025

Intermittent HTTP 500 codes returned by US Enrichment API
The US Enrichment API intermittently returned HTTP 500 codes in a single data center on 2025 February 26 around 17:00 UTC. The issue has been resolved as of 17:35 UTC.
Feb 26, 17:00 - 17:00 UTC
Network outage in one facility
Around 18:00 UTC, one of our facilities experienced a network routing issue that lasted for about 30 minutes. The facility was removed from DNS rotation until the network issue had been resolved. If you have not yet read through our "Technical Requirements" and "Best Practices" documentation, this could be a good opportunity to become familiar with those important and helpful documents. - https://www.smarty.com/docs/cloud/requirements#retry - https://www.smarty.com/docs/cloud/best-practices
Feb 7, 21:15 - 21:15 UTC